Shipping policy

realnsfashion.com ships all orders within the United States, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. We partner with trusted shipping carriers (USPS, UPS, FedEx) to ensure your clothing and necklace items are delivered safely and on time. Given the delicate nature of some fabrics (for clothing) and jewelry (for necklaces), we use specialized packaging (e.g., garment bags, padded envelopes, jewelry boxes) to prevent damage during transit. This policy complies with U.S. shipping regulations, industry standards, and consumer protection requirements[2].

1. Order Processing Time

All standard orders (non-custom clothing and non-custom necklaces) are processed within 24-48 business hours (Monday to Friday, excluding U.S. federal holidays). Custom or personalized clothing items (e.g., monogrammed shirts) and custom or personalized necklaces (e.g., engraved necklaces) require additional processing time (3-7 business days) to create, and we will notify you of the estimated processing time when you place your custom order. Processing time does not include shipping time. Orders placed on weekends or holidays will be processed on the next business day. Please note that orders paid with checks or money orders may take up to 14 business days to process and ship, as we must wait for the payment to clear.
Order processing is subject to credit card authorization and verification. If your payment is declined or requires additional verification, we will contact you via email to resolve the issue, which may delay processing time. We will not process or ship orders until payment is confirmed.

2. Shipping Options & Costs

We offer the following shipping options for U.S. orders, with costs based on the order total, item weight, and delivery location:
  • Standard Shipping: Delivery time is 3-7 business days. For orders under $100, the shipping cost is $7.95. For orders $100 and above, standard shipping is free. This option is available for all U.S. addresses, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. Necklace items are shipped in secure jewelry packaging to ensure safe delivery.
  • 2-Day Shipping: Delivery time is 2 business days (excluding weekends and holidays). The shipping cost is $15.95, regardless of order total. This option is not available for Alaska, Hawaii, Puerto Rico, or APO/FPO/DPO addresses. Orders must be placed by 12:00 PM ET (Monday to Friday) to qualify for 2-Day Shipping—orders placed after this time will be processed on the next business day. Necklace items shipped via 2-Day Shipping are packaged with extra padding to prevent damage.
  • Overnight Shipping: Delivery time is 1 business day (excluding weekends and holidays). The shipping cost is $25.95, regardless of order total. This option is not available for Alaska, Hawaii, Puerto Rico, or APO/FPO/DPO addresses. Orders must be placed by 12:00 PM ET (Monday to Friday) to qualify for Overnight Shipping—orders placed after this time will be processed on the next business day. Necklace items shipped via Overnight Shipping are sent in expedited, secure packaging.
  • Alaska, Hawaii, Puerto Rico, & APO/FPO/DPO: Standard shipping is available, with delivery time of 5-10 business days. The shipping cost is $12.95 for orders under $100, and free for orders $100 and above. 2-Day and Overnight shipping are not available for these locations due to carrier restrictions. Necklace items shipped to these locations are packaged with extra care to ensure they arrive in perfect condition.
Note: Shipping costs are non-refundable, unless the order is canceled before processing or the return is due to a defect, damage, or error on our part. We may split your order into multiple shipments if items are stored in different fulfillment centers—you will not be charged additional shipping fees for split shipments. We will notify you via email if your order is split into multiple shipments, and we will provide tracking numbers for each shipment. This is common if your order includes both clothing and necklace items stored in separate facilities.

3. Order Tracking

Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website (USPS, UPS, or FedEx). For custom or personalized clothing and necklace items, we will also send you a notification when your order is ready to ship. If you do not receive a tracking number within 48 hours of order processing (or within 48 hours of your custom order being ready to ship), please contact us at support@realnsfashion.com with your order number, and we will assist you.
For packages marked as “Delivered” but not received, please allow 72 hours before contacting customer support. Carriers may sometimes mark packages as delivered before they are dropped off, or they may leave the package with a neighbor or in a secure location (e.g., porch, mailbox). If you still cannot locate your package after 72 hours, please contact us, and we will assist you in filing a claim with the shipping carrier—this is especially important for necklace items, as they are valuable and may require additional tracking.

4. Shipping Restrictions

  • We only ship to U.S. addresses at this time—international orders are not accepted. We reserve the right to cancel any international orders that are accidentally placed.
  • PO Box addresses are accepted for standard shipping only; 2-Day and Overnight shipping are not available to PO Boxes. Please double-check your shipping address before placing your order, as we are not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • Address must be spelled out in full (e.g., “State Road” instead of “SR”) to avoid delivery delays or additional carrier fees for address corrections. For APO/FPO/DPO addresses, please ensure you include the correct military address format to ensure successful delivery.
  • realnsfashion.com is not responsible for lost or damaged packages caused by the shipping carrier (e.g., theft, damage during transit). However, we will assist you in filing a claim with the carrier if your package is lost or damaged. Claims must be filed within 30 days of delivery (or expected delivery date for lost packages). For necklace items, we recommend purchasing additional insurance during shipping to cover any potential loss or damage.

5. Customs & Duties (for U.S. Territories)

For orders shipped to U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands), no additional customs duties or taxes are required, as these are considered part of the United States. For international orders (not currently accepted), the recipient would be responsible for all import taxes, customs tariffs, and fees levied by the destination country. We do not collect these fees, and we are not responsible for any delays or additional costs associated with international shipping.