Return policy

1. Eligibility for Returns

• The item must be returned within 30 days from the date of delivery (as confirmed by the shipping carrier’s tracking information). Returns received after 30 days will not be accepted or processed.
• Clothing Items: Must be in their original condition: unused, unwashed, unaltered, and with all original tags, labels, and packaging intact. This means no signs of wear (e.g., stains, odors, creases from wear), no alterations (e.g., hemmed pants, adjusted waistbands), and all original packaging (e.g., garment bags, tags) must be included. Items that have been worn, washed, altered, or damaged by the customer are not eligible for return.
• Necklace Items: Must be in their original condition: unused, unworn (except for trying on without damaging the item), and with all original tags, packaging (e.g., jewelry boxes, pouches), and certificates of authenticity (if applicable). Necklaces must not show any signs of wear, scratches, or damage (e.g., bent chains, missing stones, tarnished metal). Items that have been worn, damaged, or altered by the customer are not eligible for return.
• Certain items are non-returnable, including: intimate apparel (e.g., bras, underwear), swimwear (unless the hygiene liner is intact and unremoved), final sale items (clearly marked as “Final Sale” on the product page), clearance items (clearly marked as “Clearance” on the product page), personalized or custom clothing items (e.g., monogrammed shirts, custom-sized garments), and personalized or custom necklaces (e.g., engraved necklaces, custom gemstone designs). These items are non-returnable due to hygiene reasons, their unique nature, or discounted pricing.

2. Return Process

1. Email our customer support team at support@realnsfashion.com with “Return Request” in the subject line. Include your order number, the name of the item(s) you wish to return (specify if it’s clothing or a necklace), the size (for clothing) or length (for necklaces), the reason for the return (e.g., wrong size, fit issue, style not as expected, necklace length not suitable), and photos of the item (if applicable, e.g., for defective items or damage during shipping).
2. Our team will review your request and, if approved, send you a Return Authorization (RMA) number and detailed return instructions within 24-48 business hours. The RMA number must be clearly marked on the outside of the return package—packages without an RMA number will not be accepted or processed. Please do not ship returns without first obtaining an RMA number.
3. Package the item(s) securely: For clothing, use the original packaging (if possible) or a sturdy alternative to prevent damage during shipping. For necklaces, use the original jewelry box or pouch and wrap the necklace in soft material (e.g., tissue paper) to prevent tangling or damage to the chain or stones. Attach the pre-paid return shipping label (provided for eligible returns) to the package. For returns due to a defect, damage, or incorrect item shipped by realnsfashion.com, we will cover the return shipping cost via the pre-paid label. For returns due to personal preference (e.g., wrong size, fit, style, necklace length), the customer is responsible for the return shipping cost (the cost will be deducted from your refund if using our pre-paid label).
4. Ship the package back to us using the provided label. Please keep the tracking number for your records to monitor the return delivery status. We are not responsible for lost or damaged return packages, so we recommend using a shipping method with tracking and insurance—this is especially important for necklace items to prevent loss or damage.

3. Refund & Exchange Processing

• Refunds: Once we receive and inspect your returned item(s) (typically 3-5 business days after delivery to our warehouse), we will process your refund. Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). Please allow 5-7 business days for the refund to appear in your account, as processing times vary by bank or payment processor. We will email you a confirmation once the refund has been processed. Note that original shipping costs are non-refundable, unless the return is due to a defect, damage, or error on our part.
• Exchanges: If you wish to exchange a clothing item for a different size, color, or style, or a necklace for a different length, design, or size, please indicate this in your return request email. We will process the exchange once we receive and inspect your returned item. If the requested exchange item is in stock, we will ship it to you at no additional cost (for eligible exchanges). If the exchange item is out of stock, we will issue a refund instead. Exchanges are only available for items of equal or lesser value—if the exchange item is more expensive, you will be asked to pay the difference before the exchange is shipped. Non-returnable items (e.g., intimate apparel, final sale items, personalized necklaces) are not eligible for exchange.
• Inspection Process: Our warehouse will inspect returned items to ensure they meet the return eligibility criteria. For clothing, we check for signs of wear, washing, or alterations. For necklaces, we check for signs of wear, scratches, damage, or missing stones. Items that do not meet the criteria will be returned to you, and no refund or exchange will be issued. We reserve the right to refuse returns for items that show signs of misuse, intentional damage, or improper care.

4. Damaged, Defective, or Incorrect Items