Privacy policy

At realnsfashion.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using realnsfashion.com, you agree to the collection and use of your information in accordance with this policy. This policy complies with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and other state-specific privacy regulations. We are committed to disclosing our data collection and use rules clearly, and to seeking your explicit authorization for the processing of your personal information, in line with best practices for user privacy protection[1].

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected when you use our website. This includes, but is not limited to, the following categories of information[1]:
  • Personal Identifiable Information (PII): When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, billing address, payment information (e.g., credit card details), and preferences (e.g., preferred clothing sizes, fit notes, necklace length preferences, style preferences for both clothing and necklaces). This information is collected solely to fulfill your orders, process returns/exchanges, and provide you with the services you request.
  • Non-Personal Information: We automatically collect information about your visit to our website, including your IP address, browser type, device type, operating system, browsing history (e.g., clothing items viewed, necklace designs explored, sizes selected, categories navigated), and cookies (small text files stored on your device) to enhance your shopping experience, improve our website, personalize product recommendations (e.g., suggesting clothing based on your browsing history or size preferences, or necklaces based on your style preferences), and analyze user behavior.
  • Third-Party Information: We may receive information about you from third-party sources, such as payment processors (to verify payment details), shipping carriers (to track order delivery status), analytics tools (to understand user behavior), and social media platforms (if you choose to sign up or log in using your social media account), but only with your consent or as required by law.

2. How We Use Your Information

realnsfashion.com uses your personal information for the following purposes, all of which are disclosed to you at the time of collection to ensure transparency[1]:
  • To process and fulfill your orders (e.g., verify payment, prepare and ship clothing and necklace items, send order confirmations, shipping updates, and delivery notifications).
  • To create and manage your account on realnsfashion.com, allowing you to track orders, save shipping/billing information, view purchase history, save favorite clothing and necklace items, and access your preferences (e.g., size, necklace length).
  • To provide customer support (e.g., respond to your inquiries, resolve issues with your order, assist with returns or exchanges of clothing or necklaces, help with size or fit questions for clothing, or material/length questions for necklaces).
  • To personalize your shopping experience (e.g., recommend clothing items, sizes, or styles based on your browsing history, purchase behavior, and size preferences; recommend necklaces based on your style preferences, browsing history, or previous necklace purchases).
  • To send you marketing communications (e.g., newsletters, promotional offers, new clothing and necklace launches, exclusive discounts) if you have opted in to receive them. You may opt out of these communications at any time (see Section 4: Opt-Out Policy).
  • To improve our website, products, and services (e.g., analyze user behavior, identify trends in clothing and necklace preferences, fix technical issues, enhance our product lineup, and refine our size and necklace length offerings).
  • To comply with legal obligations (e.g., tax reporting, fraud prevention, responding to legal requests, and ensuring compliance with consumer protection laws[2]).

3. How We Disclose Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes, except as described below. We only share your information with third parties who assist us in operating our business, and we ensure that these parties are obligated to protect your data:
  • Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors (e.g., PayPal, Stripe), shipping carriers (e.g., USPS, UPS, FedEx), email marketing platforms, website hosting services, analytics providers, and order fulfillment centers. These service providers are only allowed to use your information to perform the services we request and are obligated to protect your information in accordance with this Privacy Policy and applicable laws.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others. We will only disclose the minimum amount of information necessary to comply with such requests.
  • Business Transfers: If realnsfashion.com is acquired, merged, or sells all or part of its assets, your personal information may be transferred to the new owner as part of the transaction. The new owner will be required to comply with this Privacy Policy and will notify you of any changes to how your information is used or disclosed.
  • Social Media Platforms: If you choose to share your purchases or interactions with realnsfashion.com on social media (e.g., via “Share” buttons on our website), we may share your relevant information (e.g., product purchased, username) with the respective social media platform, in accordance with your social media settings and consent.

4. Opt-Out Policy 

realnsfashion.com is committed to giving you control over your personal information and your communication preferences, in line with best practices for providing users with more choices[1]. You may exercise the following opt-out rights at any time, and we will process your request promptly and free of charge:
  • Marketing Communications Opt-Out: If you no longer wish to receive marketing emails, newsletters, promotional offers, or updates about new clothing and necklace launches, exclusive discounts, or style tips from realnsfashion.com, you can opt out in two ways: (1) Click the “Unsubscribe” link at the bottom of any marketing email we send you—this will immediately remove you from our marketing email list. (2) Email us at support@realnsfashion.com with “Opt-Out of Marketing” in the subject line, including your full name and the email address associated with your realnsfashion.com account. We will process your request within 10 business days, and you will no longer receive marketing communications from us. Please note that you may still receive transactional emails (e.g., order confirmations, shipping updates, return notifications) as these are essential to fulfilling your orders and requests.
  • Data Sharing Opt-Out: You may opt out of the sharing of your personal information with third-party service providers for non-essential purposes (e.g., personalized advertising, third-party analytics that are not required to operate our website). To opt out, please email us at support@realnsfashion.com with “Opt-Out of Data Sharing” in the subject line, including your full name, email address, and account details (if applicable). We will process your request within 30 days of receiving it, and we will stop sharing your information for non-essential purposes. This opt-out will not affect our ability to share your information with service providers for essential business purposes (e.g., payment processing, shipping, order fulfillment).
  • State-Specific Privacy Opt-Out Rights: If you are a resident of California, Virginia, Colorado, or another state with similar privacy laws, you have the right to opt out of the sale or sharing of your personal information. To exercise this right, please email us at support@realnsfashion.com with “State Privacy Opt-Out” in the subject line, including your full name, email address, state of residence, and account details (if applicable). We will confirm your opt-out request via email within 10 business days, and we will stop selling or sharing your personal information within the time required by law (e.g., 15 days for California residents under CCPA, 45 days for Virginia residents under VCDPA). You may also submit a request to opt out of the sale/sharing of your information by contacting our customer support team via the email above.
  • Cookie Opt-Out: You may opt out of non-essential cookies by adjusting your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect your shopping experience (e.g., you may not be able to save your cart, track your order, access your account, or receive personalized clothing and necklace recommendations). For more information on how to manage cookies, please refer to your browser’s help documentation.
Please note that opting out of marketing communications, data sharing, or cookies will not affect our ability to process your orders, provide customer support, or use your information for other essential business purposes (e.g., fulfilling orders, complying with legal obligations, preventing fraud). We will retain your information for as long as necessary to fulfill these essential purposes, unless you request its deletion (see Section 6: Your Rights).

5. Data Security

realnsfashion.com takes reasonable measures to protect your personal information from unauthorized access, use, or disclosure, in compliance with industry standards and applicable privacy laws. We use industry-standard security technologies, including encryption (SSL/TLS) for data transmitted between your device and our website, secure servers, access controls to limit who can access your information, and regular security audits to identify and address potential vulnerabilities. We also require our third-party service providers to maintain the same level of security for your information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at support@realnsfashion.com so we can take action to protect your information.

6. Your Rights

Under U.S. privacy laws, you have the following rights regarding your personal information, and we make it easy for you to exercise these rights[1]: (1) Access the personal information we hold about you; (2) Request correction of inaccurate or incomplete information; (3) Request deletion of your personal information (subject to certain exceptions, such as legal obligations or essential business purposes); (4) Request a copy of your personal information in a portable format (e.g., CSV, PDF); and (5) Withdraw your consent to the use of your information at any time. To exercise these rights, please email us at support@realnsfashion.com with “Privacy Rights Request” in the subject line, including your full name, email address, account details (if applicable), and specific details of your request (e.g., “Request access to my personal information” or “Request deletion of my account”). We will verify your identity before processing your request (e.g., by asking you to confirm your shipping address or order number) and respond within the time required by law (e.g., 45 days for most state privacy laws, with a possible 45-day extension if necessary). We will not charge you a fee for processing your request, unless the request is excessive or repetitive.

7. Changes to This Privacy Policy

realnsfashion.com may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of any material changes by posting the updated policy on our website (in the footer section) and, if you have provided your email address, sending you a notification via email. The updated policy will take effect immediately upon posting. Your continued use of realnsfashion.com after the updated policy is posted constitutes your acceptance of the changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.